Poised for a productive partnership
At Citrus Group we are passionate about customer service and working with great people, to deliver the best results for the contact centre industry!
That’s why we are pleased to announce a new partnership with the Customer Service Institute of Australia (CSIA) – to provide world-class customer experiences with an industry leader.
Australian businesses deserve the right people in the right roles especially when it comes to that first contact point – your contact centre.
“Our business is built on expertise, people and partnerships and we believe this next decade is the customer service decade,” says Paul Smith, Co-Founder of Citrus Group.
“CSIA sets a world class customer service standard, measured by global metrics, and we believe this partnership will herald a stronger and even higher level of service for our industry. Partnership is key – whether it be with our clients or our candidates as we continue to grow our wide network of business connections.”
Jeremy Larkin, CEO of CSIA, says partnership with the best in business can only deliver greater benefits to the broader community: “We are delighted to partner with Citrus Group and look forward to a new era in quality customer service. Their insights and experience are invaluable and together we can build even higher standards of service and deliver Australians with world class experiences.”
Citrus Group is a team of professionals with decades of know-how, proven performance and consistent delivery of results. For organisations and professionals in the contact centre industry we set the standard for great customer experiences across your whole organisation. In a changing business environment, our trusted reputation can be your best business resource.
Our goal is to lead by example – Citrus Group has established a reputation for being best in class as specialists in contact centre recruitment, based on our measurable results, metrics and return on investment.
CSIA has set the standard for certification, benchmarked against global standards: “All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.”
As with CSIA, we want to “keep better customer service in your sights”.
For more information:
Anne Fulwood | Citrus Group