March 11, 2020

Vulnerability – how Rosanna* turned it into a workplace force for good

Vulnerability – how Rosanna* turned it into a workplace force for good Rosanna* works in a busy contact centre in Sydney and has done for the […]
March 11, 2020

“Hire. Train. Lead. Design for Humans.” Keys to great customer service

“Hire. Train. Lead. Design for Humans.” Keys to great customer service At Citrus Group, we work to support the best outcomes for our candidates and our […]
February 24, 2020

CYBER CRIME – it’s a business risk. Are you prepared?

CYBER CRIME – it’s a business risk. Are you prepared? As we have seen over this memorable Australian summer, a state of emergency caused by natural […]
February 17, 2020

Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre

Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre In this new decade, now that the year is […]
February 10, 2020

Growth Mindset OR Fixed Mindset. Which one are you?

February 3, 2020

Why unhappy customers can be a ‘gift’

Why unhappy customers can be a ‘gift’ Dealing with an unhappy customer is one of the oldest and most predictable things an organisation has to perform. […]
January 7, 2020

Contact Centre Leadership #3: New 2020 Year – Start as you wish to continue

December 17, 2019

WORKPLACE WELLBEING #2: Workplace mental illness – it’s treatable! 5 tips for 2020

November 20, 2019

WORKPLACE WELLBEING #1: Why a mentally healthy workplace benefits people – and business