November 7, 2019

Contact Centre Leadership #2: How a ‘job until…’ can become a ‘job because…’

October 29, 2019

Employment opportunity knocks! Call centre roles up 35%

Employment opportunity knocks! Call centre roles up 35% In the contact centre industry we are not persuaded that machines will replace humans. The statistics back us […]
October 21, 2019

A look back in time – before call centres, the PMG put us through!

October 10, 2019

Contact Centre Leadership #1: Value our people – improve our service

Contact Centre Leadership #1: Value our people – improve our service Consider this – which part of your business has the MOST contact with your customers? […]
October 2, 2019

Bravo Bernard Salt! On call centres and ‘human’ customer service

October 2, 2019

As customer anxiety rises – trust and care in customer service is key

September 16, 2019

Who knew? Nicole the preferred name for scammers!

September 7, 2019

Contact centres for haute couture – good call, GUCCI!

September 7, 2019

Poised for a productive partnership