February 24, 2020

CYBER CRIME – it’s a business risk. Are you prepared?

CYBER CRIME – it’s a business risk. Are you prepared? As we have seen over this memorable Australian summer, a state of emergency caused by natural […]
February 17, 2020

Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre

Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre In this new decade, now that the year is […]
February 10, 2020

Growth Mindset OR Fixed Mindset. Which one are you?

February 3, 2020

Why unhappy customers can be a ‘gift’

Why unhappy customers can be a ‘gift’ Dealing with an unhappy customer is one of the oldest and most predictable things an organisation has to perform. […]
January 7, 2020

Contact Centre Leadership #3: New 2020 Year – Start as you wish to continue

December 17, 2019

WORKPLACE WELLBEING #2: Workplace mental illness – it’s treatable! 5 tips for 2020

November 20, 2019

WORKPLACE WELLBEING #1: Why a mentally healthy workplace benefits people – and business

November 7, 2019

Contact Centre Leadership #2: How a ‘job until…’ can become a ‘job because…’

October 29, 2019

Employment opportunity knocks! Call centre roles up 35%

Employment opportunity knocks! Call centre roles up 35% In the contact centre industry we are not persuaded that machines will replace humans. The statistics back us […]