May 18, 2020

New era, new opportunities for Aussie call centres, post-COVID-19

May 3, 2020

Prepare now! Build the foundations to thrive after COVID-19

May 1, 2020

How’s your style, in the COVID-19 work-from-home wardrobe?

How’s your style, in the COVID-19 work-from-home wardrobe? Look in the mirror! What are you wearing for work today? If you’re working from home (WFH), did […]
April 19, 2020

Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni

Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni Is it any wonder that we’re all feeling a level of anxiety during this COVID-19 […]
April 9, 2020

Purpose & Outcome – keys to manage and move your workforce in a crisis

Purpose & Outcome – keys to manage and move your workforce in a crisis As leaders in contact centre recruitment, Citrus Group is in constant communication […]
April 1, 2020

Considering a call centre job? It could launch your career in customer service

Considering a call centre job? It could launch your career in customer service The world of work as we know it has changed forever due to […]
March 24, 2020

Have strength! Our Leadership Commitment in the COVID-19 crisis

Have strength! Our Leadership Commitment in the COVID-19 crisis As the Prime Minister, Scott Morrison, warns the COVID-19 crisis of 2020 could be the “toughest year […]
March 11, 2020

Vulnerability – how Rosanna* turned it into a workplace force for good

Vulnerability – how Rosanna* turned it into a workplace force for good Rosanna* works in a busy contact centre in Sydney and has done for the […]
March 11, 2020

“Hire. Train. Lead. Design for Humans.” Keys to great customer service

“Hire. Train. Lead. Design for Humans.” Keys to great customer service At Citrus Group, we work to support the best outcomes for our candidates and our […]