June 18, 2020

Agency workers critical to Australia’s business recovery

Agency workers critical to Australia’s business recovery As business makes a comeback from COVID-19, our recruitment and employment agency sector is poised to power the pathway […]
June 1, 2020

Optimism can drive a positive, post-COVID-19 era of Customer Service

Optimism can drive a positive, post-COVID-19 era of Customer Service In the contact centre industry, prior to the incredible impact of COVID-19, we were already adapting […]
May 18, 2020

New era, new opportunities for Aussie call centres

May 3, 2020

Prepare now! Build the foundations to thrive after COVID-19

May 1, 2020

How’s your style, in the COVID-19 work-from-home wardrobe?

How’s your style, in the COVID-19 work-from-home wardrobe? Look in the mirror! What are you wearing for work today? If you’re working from home (WFH), did […]
April 19, 2020

Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni

Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni Is it any wonder that we’re all feeling a level of anxiety during this COVID-19 […]
April 9, 2020

Purpose & Outcome – keys to manage and move your workforce in a crisis

Purpose & Outcome – keys to manage and move your workforce in a crisis As leaders in contact centre recruitment, Citrus Group is in constant communication […]
April 1, 2020

Considering a call centre job? It could launch your career in customer service

Considering a call centre job? It could launch your career in customer service The world of work as we know it has changed forever due to […]
March 24, 2020

Have strength! Our Leadership Commitment in the COVID-19 crisis

Have strength! Our Leadership Commitment in the COVID-19 crisis As the Prime Minister, Scott Morrison, warns the COVID-19 crisis of 2020 could be the “toughest year […]