Our company

Represents unparalleled service and experience within the industry

Expertise and experience
30 years’ experience

Our senior management team has over 30 years’ experience within the recruitment industry, with a special focus on contact centres.

They are well versed in the latest trends, technologies and operation of contact centre environments and are leaders in best practice for their recruitment and training needs.

Staff retention

Our key differentiator is our talent sourcing framework, which has been designed specifically for people working within a customer contact environment.

Our success has been built on this unique process that allows us to not only source, assess, select and recruit high calibre candidates, but which also ensures that our candidates have a turnover rate that is far lower than industry average.

This minimises disruption to business performance whilst simultaneously enhancing morale – thus benefitting our clients.

The management team

Our management team has been successfully involved in many large scale recruitment drives in the contact centre industry, for customers such as Woolworths, ANZ Bank, the ATO, CBA, Centrelink, Citibank, Telstra and Westpac.

Our smaller clients receive the same superior service and professionalism.

Efficient and effective

At Citrus Group we provide your business with an efficient and effective talent sourcing framework, reducing the time to recruit and ensuring quality of hires and improving retention of staff.

Corporate social responsibility
Supporting charities

At Citrus Group we believe we have a responsibility, both as a company and as individuals, to give back to society.This is why we support, either as sponsors or simply through donations, the following not-for-profits/charities:

  • Dymocks Childrens’ Charities
  • Inala – a Rudolf Steiner organisation supporting individuals living with disabilities
  • The Children’s Hospital at Westmead